Satisfaction Guarantee
The High Hemp Promise
If you've tried High Hemp, you're part of the family. And we take care of our family.
🌿
We stand behind every single product we make.
It doesn't matter where you bought it — a smoke shop, a gas station, online, or from a friend. If you're holding a High Hemp product and something isn't right, we want to hear about it.
Here's How We See It
We're the ones who make High Hemp. From seed to wrap, from rolling paper to filter tip — it all comes from us. That means if something's off with our product, it's on us to fix it. Not the store that sold it to you. Us.
Whether your wraps were too dry, a box arrived damaged, a flavor wasn't what you expected, or you just want to talk about your experience — reach out. We genuinely want to know. Every piece of feedback makes us better, and every customer who gives us a try deserves to have a great experience.
What We Can Do For You
Bought from
HighHemp.co
Our online store — we have your order on file
90-day window from date of purchase
Bought from
A Retail Store
Smoke shop, convenience store, or any other retailer
Why can't we offer a cash refund?
When you buy from a retailer, your payment goes to them — not to us. Since we never received your payment, we're unable to refund it. But that doesn't mean we can't make it right. We made the product, so we'll make sure you're happy with it.
💚
Bottom line? We've got you.
No matter where you bought your High Hemp, no matter what the issue is — talk to us. We'd rather send you a whole new box than have you walk away unhappy. That's just how we roll.
How It Works
Tell Us What's Up
Email us and let us know what happened. Include your order number if you have one, but it's not required.
We'll Get Back to You
Our team will respond within 1–2 business days. We'll ask a few questions so we can figure out the best solution for you.
We Make It Right
Whether it's a replacement, a refund, store credit, or just a good conversation — we're here until you're happy.
The Fine Print (Keeping It Real)
• The 90-day guarantee for online purchases begins from your purchase date (or delivery date, whichever is later).
• In most cases, we don't need the product back. Keep it, share it, pass it to a friend — it's yours.
• If a return is ever needed, we'll send you a prepaid label. You'll never pay for return shipping.
• Refunds for online purchases are processed within 5–7 business days to your original payment method.
• Store credit never expires and works on anything at highhemp.co.
• For packages lost or damaged during shipping, contact the carrier with your tracking number first. If you need more help, reach out to us.
• Retail customers: we'll do our best to help with any issue. While we can't offer a cash refund (since the payment went to the retailer), we will always work with you to find a solution — whether that's a fresh product, store credit, or something else.
🤙
Let's Talk
Had an issue? Want to share feedback? Just want to say what's up?
We're all ears.
Include your order number if you have one — but don't worry if you don't. We'll figure it out together.