Shipping Policy
Everything you need to know about how we get High Hemp to your door.
Free Shipping on Orders Over $50
Standard shipping via USPS on all domestic orders.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an email confirmation with tracking information once your order ships.
Please verify that your email, shipping, and billing information is correct before placing your order, as changes cannot be made once the order is submitted.
Domestic Shipping (United States)
International Shipping
We ship to the United States, Canada, the United Kingdom, Switzerland and these EU countries: Ireland, Netherlands, Belgium, France, Spain, Portugal, Italy, Austria, Czechia and Poland. Checkout will not accept other destinations. International rates and delivery times are calculated at checkout.
Important: Duties, Taxes & Customs
Any customs duties, taxes, or import fees for international orders are the responsibility of the recipient and are not included in your checkout total. These charges are determined by your country's customs office.
It is the buyer's responsibility to confirm that hemp products may be imported into their country. Parcels refused, held, or destroyed by customs are not eligible for refund. Adults 21+ only.
Tracking Your Order
Once your order ships, you'll receive an email with your USPS tracking number. You can track your package at usps.com or through your account dashboard.
If your package appears delayed, stuck, or missing, please contact USPS directly with your tracking number. If you need additional help, email us at orders@highhemp.co.
Good to Know
• Delivery estimates begin from the ship date, not the order date.
• Shipping costs are non-refundable.
• We are not responsible for packages once they are in the carrier's possession. Lost, stolen, or damaged packages should be reported to USPS.
• P.O. Box addresses are supported for USPS deliveries.
• All sale items are final sale.
Wholesale Shipping
Wholesale orders ship from our Sanford, Florida facility via UPS, USPS, or FedEx depending on order size. Shipping rates are calculated in real-time on the wholesale dashboard based on package weight and destination.
For pallet-sized orders, freight shipping is available. Contact wholesale@highhemp.co for freight quotes.
OAK & EMBER LLC (High Hemp) · 610 Estancias de San Benito, Mayagüez, Puerto Rico 00680 · (213) 802-0615 · orders@highhemp.co · Orders ship from Sanford, Florida. · We ship only to the countries listed above; checkout will not accept other destinations.